Delete your account

Summary (not legally binding). To delete your Jurvo account, email [email protected] from the email address on your account. We verify the request and delete your account 30 days after we receive it, so that you can change your mind in the meantime. Your Cards stay on Jurvo without your nickname, unless you ask us to delete them too, and your Votes stay in the totals without any link to you. Deleting the app from your phone does not delete your account.

This page explains how PuredLab LLC, a New Mexico limited liability company (registration no. 0008109479) (we, us or our) deletes accounts on Jurvo: the Jurvo app for iOS (the App) and our website at jurvo.me (the Site). Account, Card, Vote, Verdict and Guest have the meanings given in our Terms of Service.

The App does not have a delete option yet. When it does, you will be able to start the deletion from the App, and everything on this page will still apply. Until then, ask us by email as section 3 explains.

1. Email [email protected] from the email address on your Account, with the subject line "Delete my account". If you signed in with Google, that is the address of your Google account. If you cannot send from that address, tell us the email address on your Account and your nickname, and we will write to that address to confirm.
2. If you signed in with Apple and chose Hide My Email, tell us the relay address your Account uses. You can find it in your Apple Account settings under Sign in with Apple. We will write to that relay address, Apple will forward our message to you, and you reply to confirm.
3. If you also want us to delete the Cards you posted, say so (section 6).
4. Once we have verified that the request comes from the account holder, we confirm it and tell you the date on which your Account will be deleted (section 4). If we cannot verify the request, we tell you why.

• The 30-day window. The window starts on the day we receive your request, and your Account is deleted when it ends. If verifying your request takes longer than 30 days, we delete your Account as soon as we have verified it. Either way, the deletion is complete within 45 days of the day we received your request, unless we tell you within those 45 days that we need up to 45 more days, and why. Until then, your Account keeps working.
• Changing your mind. Signing in during the window does not cancel the deletion. To cancel it, email [email protected] before the window ends. Cards you asked us to delete are deleted without waiting for the window (section 5), so cancelling does not bring them back.
• The deletion. Within about an hour after the window ends, our systems delete your Account together with its sign-in record (your email address, password, and Apple or Google sign-in details) and its sign-in sessions, and the rest of the information listed in section 5.
• Backups. Copies of deleted information in our database provider's backups are gone within 30 days after the deletion.
• No undo. Once your Account is deleted, we cannot restore it or link your Cards and Votes back to you, and the App cannot bring it back. You can create a new Account later if you meet the Terms, even with the same Apple Account, Google account or email address, but it starts empty and has no link to the deleted one.
• What does not delete your Account. Deleting the App, removing Jurvo's access in your Google Account settings, or stopping Sign in with Apple for Jurvo in your Apple Account settings does not delete your Account or its information. Only the steps on this page do.

Section 15 of our Privacy Policy lists how long we keep every kind of information.

Once your Account is deleted, we cannot give you a copy of its data. If you want a copy, ask before your Account is deleted: email [email protected] with the subject line "Copy of my data", and we will send you a copy in a machine-readable format. You can ask for the copy and the deletion in the same email.

Nothing in the App can be bought today. If we offer subscriptions, deleting your Account will not cancel a subscription with Apple: you will need to cancel it in the subscription settings of your Apple Account. If your Account is deleted during a paid period, the rest of that period is lost.

• You do not need to create an Account to ask us to delete a Guest profile: email [email protected] with the subject line "Delete my guest profile". A Guest profile has no email address, so we usually cannot confirm that a deletion request comes from the person who used it, and we will tell you if we cannot act on it.
• We delete Guest profiles that were never turned into an Account after 12 months without activity, together with their sign-in sessions. Their Votes stay in Card totals without any link to the Guest.
• If you still have your Guest session, you can also choose to create an Account from it, which keeps your activity, and then ask us to delete that Account as section 3 explains. Creating an Account collects an email address, a nickname and a date of birth, which a Guest profile does not have.
• If you signed in to an existing Account after using the App as a Guest, the activity from the Guest session is not part of your Account, and the 12-month rule applies to it.

If an account was blocked because the date of birth entered showed that the person was under 18, we delete the account and all of its information, including its sign-in record, within 30 days of the block. Votes cast from the account stay in Card totals without any link to it. We keep only a record that an account was blocked for age, which contains no date and nothing that identifies the person or the account. The marker on the device can remain (Privacy Policy section 6).

Deletion requests and questions go to [email protected]. Our mailing address is PuredLab LLC, Attn: Privacy, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States.